Thanks for shopping at INREA.
If you are not entirely satisfied with your purchase, we're here to help.
You are given 48 HOURS (2 Days) after you received the item(s) to notify us and (3 calendar days) to arrange the return item with us from the date you received your item. If, it is more than the hours/days stated, your exchange request is not valid to us. This is because to determine your exchange item is available for you and for hygine purposes.
Pre-Order/Sale/Discounted item(s) are not eligible for refund or exchange.
You are only eligible to exchange to the same exact item(s) that you purchased as per size you requested. Also, exchange only valid for one time request, second request won't be valid.
We take this matter seriously, and we reserve the right to refuse any exchange/refund request, at our own discretion, should we determine that a customer is abusing our exchange/refund policy as we have provided full details on exchange/refund policy, product size measurements & product descriptions.
FOLLOWING REASONS WILL NOT BE CONSIDERED AS A VALID REASON FOR AN EXCHANGE:
- "I changed my mind"
- "The color doesn't suit me"
- "I don’t want it anymore"
- "I want to change the color/design"
All returned item(s) are subject to quality control inspection and approval. Your item needs to have the receipt or proof of purchase.
TO BE ELIGIBLE FOR A RETURN:
- Your item must be unused and in the same condition that you received it
- Your item must be in the original packaging and do not remove the tagging.
- You are responsible to notify to us the defects of our product or if you received a wrong purchased item (color, size, design & etc) by providing proofs
Refunds only valid if the problem item (s) is not available for an exchange.
- For example: You wanted to exchange a Top from size S to M or any defect to a new item. However, we have discontinued to produce the item or the process of restocking is taking more than 30 days. Then, you are eligible for a refund from us.
If you are eligible for a refund, we will reimburse you the price of the item purchased and not the shipping cost you paid for in the receipt. That shipping cost was charged during the fulfilment of your first order.
- For example: You purchased a top for RM50 + RM10 (Shipping Fee) : Total bill, RM60.
we will only reimbursed you for RM50.
You may have to repost back the item on the contact details stated on the parcel and notify us on the tracking number of the item for us to track the item.
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your return after inspecting the item. If your return is approved, we will initiate an exchange of the same product you purchased.
You will be responsible for paying for your own shipping costs for returning to us and returning your requested exchange item , except for the defect item the cost of returning will be bear by us.
HOW TO PROCEED THE RETURN/REFUNDS?
Contact us at either one:
Direct Message: @inrea.official Instagram Page
Kindly, provide us your order details:
- Order ID:
- Date Purchased :
- Date Received:
- Item you want to exchange to:
Our team will assist you on this matter.